Modeling patient service centers with simulation and system dynamics

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dc.contributor.authorBischak, Dianeeng
dc.contributor.authorRohleder, Thomas R.eng
dc.contributor.authorBaskin, Leland B.eng
dc.date.accessioned2011-09-29T22:21:27Z
dc.date.available2011-09-29T22:21:27Z
dc.date.issued2007
dc.descriptionThe original publication is available at www.springerlink.com This is a post print file as per the journal publisher's requirements. Article deposited according to publisher policy posted on SHERPA/ROMEO, September 29. 2011.eng
dc.description.abstractWe report on the use of simulation modeling for redesigning phlebotomy and specimen collection centers (or patient service centers) at a medical diagnostic laboratory. Research was performed in an effort to improve patient service, in particular to reduce average waiting times as well as their variability. Discrete-event simulation modeling provided valuable input into new facility design decisions and showed the efficacy of pooling sources of variation, particularly patient demand and service times. Initial performance of the redesigned facilities was positive; however, dynamic feedback within the system of service centers eventually resulted in unanticipated performance problems. We show how a system dynamics model might have helped predict these implementation problems and suggest some ways to improve results.eng
dc.description.refereedYeseng
dc.identifier.citationT.R. Rohleder, D.P. Bischak, and L.B. Baskin, “Modeling patient service centers with simulation and system dynamics,” Health Care Management Science 10:1 (2007), 1-12.eng
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/33952
dc.identifier.issn1386-9620
dc.identifier.urihttp://hdl.handle.net/1880/48749
dc.language.isoengeng
dc.publisherSpringer Verlageng
dc.publisher.corporateUniversity of Calgaryeng
dc.publisher.facultyHaskayne School of Businesseng
dc.publisher.hasversionPost-print
dc.publisher.urlhttp://www.springer.com/business+%26+management/operations+research/journal/10729eng
dc.subjectSimulationeng
dc.subjectHealthcareeng
dc.subject.otherFacility designeng
dc.subject.otherSystem dynamicseng
dc.titleModeling patient service centers with simulation and system dynamicseng
dc.typejournal articleeng
thesis.degree.disciplineOperations Managementeng
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