Tracking the Impact of Changes to a Provincial Library Service Model: The Results of Two Satisfaction Surveys

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dc.contributor.authorHurrell, Christie
dc.contributor.authorPowelson, Susan
dc.contributor.authorJensen-Ross, Christine
dc.date.accessioned2015-08-04T18:01:56Z
dc.date.available2015-08-04T18:01:56Z
dc.date.issued2015-07
dc.description.abstractAbstract: Introduction: Alberta Health Services (AHS) was created in 2009, merging 12 former health regions and three provincial health authorities. Library services that had previously operated independently across the province were amalgamated into a single provincial entity, Knowledge Resource Service (KRS). A survey of library services was conducted in 2011. Subsequent to that survey, the provincial library service underwent major changes, which culminated in the launch of a provincial library website in August 2013. Another survey was conducted in 2014 to determine the impact of these changes. Methods: AHS staff and physicians were surveyed in 2011 and 2014 using an electronic survey tool. The survey results were analyzed using descriptive statistics and the results reported as percentages. Results: This paper addresses the questions that are comparable between the two surveys. There were 1195 responses to the 2011 survey and 721 to the 2014 survey. Respondents in 2014 had less difficulty accessing the library website. Additionally, more respondents reported that using library resources prevented the occurrence of adverse events, from 13% in 2011 to 36% in 2014. Discussion: The drop in respondents reporting difficulties accessing information via the library website suggests that the new service model is effective in removing access barriers, enhancing the effectiveness of information resources for AHS staff and that the easier to find resources are helping to prevent adverse events.en_US
dc.description.refereedYesen_US
dc.identifier.citationHurrell, Christie; Powelson, Susan E.; Jensen-Ross, Christine. Tracking the Impact of Changes to a Provincial Library Service Model: The Results of Two Satisfaction Surveys. Journal of the Canadian Health Libraries Association / Journal de l'Association des bibliothèques de la santé du Canada, [S.l.], v. 36, n. 2, p. 39-44, aug. 2015. ISSN 1708-6892.en_US
dc.identifier.doi10.5596/c15-012
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/34722
dc.identifier.urihttp://hdl.handle.net/1880/50817
dc.language.isoenen_US
dc.publisherJournal of the Canadian Health Libraries Associationen_US
dc.publisher.corporateUniversity of Calgary
dc.publisher.departmentKnowledge Resource Serviceen_US
dc.publisher.facultyLibraries and Cultural Resourcesen_US
dc.publisher.institutionUniversity of Calgaryen_US
dc.publisher.urlhttp://ejournals.library.ualberta.ca/index.php/jchla/article/view/25094/18729en_US
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.titleTracking the Impact of Changes to a Provincial Library Service Model: The Results of Two Satisfaction Surveysen_US
dc.typejournal article
thesis.degree.disciplineHealth Sciences Library
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