Three Perspectives for Evaluating Human-Robot Interaction
Date
2010-03-19T19:34:32Z
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Abstract
The experience of interacting with a robot
has been shown to be very different in comparison to
people's interaction experience with other technologies
and artifacts, and often has a strong social or emotional
component { a fact that raises concerns related to evaluation.
In this paper we outline how this difference is
due in part to the general complexity of robots' overall
context of interaction, related to their dynamic presence
in the real world and their tendency to invoke a sense of
agency. A growing body of work in Human-Robot Interaction
(HRI) focuses on exploring this overall context
and tries to unpack what exactly is unique about interaction
with robots, often through leveraging evaluation
methods and frameworks designed for more-traditional
HCI.
We raise the concern that, due to these
differences,
HCI evaluation methods should be applied to HRI with
care, and we present a survey of HCI evaluation techniques from the perspective of the unique challenges of
robots. Further, we have developed a new set of tools
to aid evaluators in targeting and unpacking the holistic
human-robot interaction experience. Our technique
surrounds the development of a map of interaction experience
possibilities and, as part of this, we present a
set of three perspectives for targeting specific components
of interaction experience, and demonstrate how
these tools can be practically used in evaluation.
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Keywords
Human-Robot Interaction